Parasail Cancun

CANCELLATION POLICIES

Bad Weather:

If there’s seaport closure due to bad weather, enjoy your parasailing another day, or if you prefer, your money back (100% refund). In these cases, our team will reach you by the contact point we have registered (phone, email, SMS) to notify and ask your decision.

Cancellation time frames:

100% refund by canceling 12 hours in advance. Refund 50% cancellation 12-6 hours in advance. Canceling less than 6 hours in advance or not taking the tour will be marked as "No Show" and no refund will be made.

Reschedule policy:

Reprogramming your activity has no cost, requesting at least 6 hours before your activity. Rescheduling less than 6 hours will have a penalty of $10 USD, payable at check-in.

Transfers policy:

There will only be a 5-minute tolerance, during which the customer must show up at his/her hotel lobby to pick up. In case the customer is not present during the tolerance time, the transport will leave and will be considered as "no show" (no assistance), without possibility of cancellation.

Cancellation for combos and packages:

After redeeming the first activity, no refund will proceed. Rescheduling the second activity is possible and with no extra cost, requesting 24 hours in advance.

No show:

Not taking the tour or not showing up on the meeting point on time will be considered as a cancelation with a 100% penalty.
When using our transportation service, pick-up times must be met on point. In case of not showing up during this window of time, the van will drive away and it will be considered as "NO SHOW". A notification paper will be left in your hotel's lobby and a picture will be sent to your email as evidence.

OTA's and 3rd Parties:

In case of booking any of our services through an OTA or a third party, only their cancellation and refund policies will apply, as we'd serve as the tour supplier only. Any refund or clarification must be requested and processed by the seller.

Refund times and sequence:

All refunds must be asked by email to sky@parasailcancun.com, your Parasail Cancun advisor's email or clicking here.

The refund will be processed and completed from 1-10 days according to your payment method.

Marina Adventure Bay. Boulevard Kukulkan Km 6.5. Playa Tortugas, Zona Hotelera, Cancún, Q. Roo, México.
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