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FAQ’S

How long the flight lasts in Parasail Cancun?

Once you're in the air, the boat travels a distance of three miles, which has a duration of 10 to 12 minutes, depending on the wind speed.

What is the maximum height of flight of Parasail Cancun?

The maximum height of our parasail is between 80 and 90 meters, depending on the weight supported during the flight.

What is the maximum weight that parasail supports?

180 kg maximum, regardless of the number of people participating in the same flight (maximum 3). There is no minimum weight; however the minimum load is determined depending on the harness. If the harness suits you, then you can fly.

How many people can fly at the same time?

Our parasail allows flights for 1, 2 or 3 people, as long as the total weight does not exceed 180 kg.

Does the string break?

No, it does not. The type of cable is determined depending on the type of parasail, boat, weather conditions and at the discretion of the captain and operator. Our cables have a tensile strength of 2177.2 and 2948.3 kg. Do not worry, your flight is 100% safe.

Do I have insurance?

Yes you do. In the unlikely event that something unexpected happens, Parasail Cancun supports you with a USD $ 1 million insurance.

Do I have contact with water?

Obviously your flight is in the air, but if you want to touch the beautiful sea of Cancun, just ask the staff of Parasail Cancun before takeoff and just before your flight ends, you can touch the sea with your feet.

Can I bring my camera?

Yes you can. We have no restrictions on any cameras or photos or video devices, however we can not be responsible for damage or falling into the sea. If you want to have the best memories of your parasailing in Cancun, we recommend you purchase our package of photos and video. You will see the incredible images that we have made to you before you decide to buy it.

Can I fly with all kinds of weather?

No you can’t. If there is rain or if the wind speed exceeds 30 km / h, your flight won’t be possible. But don’t worry, in these cases apply our unique bad weather guarantee, which you can reschedule your flight without charge or request refund for cancellation.

Agreement

Accession Agreement for the use of the website www.parasailcancun.com celebrating in the one hand, Parasail Cancun, and on the other, the user, in which both parts, accept the information stablished in this document.

How can I get a refund in case of bad weather or cancellation?

All cancellations (Bad weather: 100%, 48 hrs in advance: 100%, 24 hrs: 50% and The day of the activity: it will be taken as "no show" without refund), must be requested by E-mail to: info@parasailcancun.com

Once the cancellation/refund is done, we'll send you an e-mail with evidence of it. You will have your money back in 1-10 days according to your bank.